Impacts of organization agility on the airline performance outcomes

Organization Agility plays a vital role in the survival and sustainability of organization, particularly new normal period. Therefore, objectives this research are: 1. To identify level external forces that influence organizational agility, 2. study impact leadership, workforces, technology capability, creativity innovation agility on airline performance. Data were collected via e-mail in-person surveys from 250 randomly selected Thai employees passengers, response rate was 76.40% (382 responses); then interviewed, 13 experts to confirm those quantitative results. analysis descriptive using percentage, standard deviation, mean. The data analyzed with structural equation model (SEM). We found influencing are economic pressures, competitors’ performance, air travel health risks at significant impact. Leadership, Workforce, Technology capabilities, Creativity & Innovation (CRIN) directly agility. is perceived as least important compared Workforces, respectively.